FAQs
Questions we hear most often.
Quick answers to your top questions about Lemvibrator. If you need more help, reach out to care@lemvibrator.com — a real person responds, usually within a day.
Shipping & delivery
How discreet is shipping?
Plain corrugated box, no logos, no brand markings, return address listed as 'Lemvibrator LLC.' Customs labels use our parent company name for complete privacy.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid up front.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay duties upfront so you never face surprise fees at delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns on used products — refunds are unconditional. Returned units are recycled and never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping costs.
What if my device arrives damaged?
Email care@lemvibrator.com with a photo and order number. We ship a replacement same-day in most cases, with a prepaid return label.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full material disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Shower, bath, and poolside-safe.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a soft whisper. Independently verified by a certified audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity level. Full charge in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full instructions on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold button for 5 seconds) prevents accidental activation.
Have a question we missed? Email care@lemvibrator.com — we add new FAQs weekly based on what our customers ask.